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Operational User Manual for Your Role (CLIENT)

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Intake Registration

1How to Submit a New Requirement Intake

🏛️ Client Requestor & Nodal Officer
How to Submit a New Requirement Intake
📸 UI SCREENSHOT: How to Submit a New Requirement Intake
  1. Click New Intake Request in the sidebar navigation or top command center.
  2. Enter a descriptive Requirement Title (e.g. Automated FASTag Refund Portal).
  3. Select Intake Type (Change Request, New Application, Report/Dashboard, Security Requirement).
  4. Select your Client Department, Project, Application, and Module from cascading dropdowns.
  5. Select Requirement Origin (Client Request, Audit Finding, Policy Mandate).
  6. Fill in Section B: Business Problem & Proposed Requirement details.
  7. Attach source reference documents (Letter, eOffice, Meeting Minutes) and click Submit Requirement Intake.
#intake#submit#new requirement#client#department#eoffice#letter#origin
Clarifications

2Answering Clarification Questions from Business Analyst

🏛️ Client Requestor & Nodal Officer
  1. If the BA requires more details, the intake status updates to CLARIFICATION_REQUIRED.
  2. Open the request link from your dashboard or top notification bell.
  3. Click the Clarifications tab on the request detail page.
  4. Read the question, type your departmental response, attach reference files, and click Submit Response.
  5. The item automatically moves back to IN_ANALYSIS for the BA.
#clarification#question#response#client#ba#details#notification
UAT Acceptance

3Executing Client UAT Sign-Off & Official Archiving

🏛️ Client Requestor & Nodal Officer
  1. When sprint execution is complete, open the Delivery Workspace (/change-requests/{id}/delivery).
  2. Click the ✅ UAT Sign-Off tab to review verified functional test cases.
  3. Click Submit UAT Sign-Off, select APPROVE or REJECT, enter remarks, and submit.
  4. Download or print the official sign-off sheet via 📜 Requirement Sign-Off report.
#uat#sign-off#approval#client#testing#acceptance#pdf#archiving